Order and Shipping
Q. How long does it take for shipping?
usually we ship within 7 business days. (Our warehouse operate from Monday to Friday) Please contact us if you do not receive shipping notification email after 7 business days.
*The above does not apply in the transportation disruptions due to weather or other factors.
**Transport services are expected to be congested during certain events such as New Year's holidays.
Q. How much is the shipping fee?
880 JPY (including tax) for domestic shipping.
For international shipping please contact us for the fee.
Q. Can I change the shipping address?
You can cancel your order within 60 minutes after your order is completed, so please cancel your order and purchase again with the correct information.
After that time, please contact the shipping company and change the shipping address. In that case, you may be charged a change fee or forwarding fee. Please understand this in advance.
-For the customer using External Payment Services
￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣
If you use Shop Pay, Amazon Pay, Google Pay, Apple Pay, or PayPal, the address registered in your payment service account may be automatically reflected in your shipping address.
Please verify the address registered on your account before purchasing.
Q. Which transport company is AVLDE using?
For domestic shipping, we deliver by Sagawa Express, but depending on the situation, we may deliver by Yamato Transport.
For international shipping, we use EMS.
Q. Am I able to choose the transport company?
We are afraid, but you cannot choose the transport company.
Q. Is it possible to stop delivery at a post office?
For the shipping within Japan, yes.
For global shipment, please contact us.
Q. Can you ship overseas?
Regarding shipments outside Japan, we accept shipments to the U.S.A., Australia, New Zealand, South Korea, Taiwan, Hong Kong, Singapore, Indonesia, France, the U.K., Italy, Spain and Germany, China（Excluding some areas.Please contact us for details）
*Please contact us if you wish to purchase or have your products shipped to a country other than those listed above.
In such international delivery, customs duties, other import duties, and customs clearance charges etc. may be imposed on the recipient country, and such costs and charges will be borne by the recipient. Regarding whether goods are subject to customs duties and the amount, please refer to the customs of your country.
Shipping fees for returned items are at your own expense, expect for the case that the items are proven to have arrived damage.
For exchange, please return the item and re-order. We will refund as soon as we accept the returned items.
Q. How do I know shipping status?
You can track of your parcel by using the parcel tracking URL provided in the "Shipping Notification of Ordered Item" e-mail sent after shipment.
Q. Regarding redelivery of goods due to long-term absence, etc.
If you are unable to receive your order due to an extended absence after purchase, please arrange re-delivery by using tracking number on yourself.
In the unlikely event that you do not receive your order and it is returned to the shipper, your order will be cancelled.
We apologize for the inconvenience, but please place a new order for the desired product(s).
Payment and Receipt
What kind of payment method is available?
You can choose from credit card, Apple Pay, Google Pay, PayPal, and bank transfer (For domestic purchase only) .
Credit card we accept: VISA, MASTER CARD, AMERICAN EXPRESS
Q. Can I pay in installments by credit card?
We do not support installment payments.
Your credit card company may offer a service that allows you to pay in installments. Please contact your credit card company for details.
Q. Can you issue a receipt?
Customers can download the receipt data themselves.
Click on the "Download Receipt" link in the "Order Notification" e-mail.
Q. I forgot to use the discount coupon.
Discount coupons cannot be applied after an order is confirmed.
If you wish to use the coupon, we will cancel your order and you will need to redeem the coupon and make a new purchase.
If you wish to cancel your order, please contact us using the Inquiry Form.
▶Click
here for inquiry form.
Returns, exchanges, and order changes
Q. Can I change my order?
You may change your order as long as it is before the shipment is completed.
In this case, however, we will ask you to "repurchase" the desired product.
Please place another order for the desired item(s) and provide us with the order number(s) you wish to cancel from
here.
We will process your order cancellation.
Q. What should I do if I receive a defective product or one that is different from what I ordered?
In case that the product you receive is defaced or damaged, or is different from what you ordered, please
contact us within 10 days of receipt.
We will replace the product as soon as possible.
If a replacement item cannot be arranged, we will refund you.
Please note that even in this case, we may not be able to accept exchanges for the following items
Merchandise that has been used, refurbished, or washed after 10 days from arrival
Merchandise that has been used, remodeled, washed, or cleaned
Merchandise with tags or labels detached or accessories lost
Merchandise that has been stained, soiled, or scratched, or that has been exposed to odors by the customer
Merchandise that is in a significantly different condition at the time of return (including the box and accessories)
Q. Can I return or exchange an item if it is not what I imagined? (*color, size, shape, material, etc.)
We accept exchanges or returns of merchandise within 10 days of receipt.
However, please note that the customer will be responsible for shipping costs for returning the item as well.
-How to ship back
If you wish to exchange the item for another item, please fill out the "Return Form" at the bottom of the delivery note with your desired size and item and send it back to the address below.
We will confirm that the desired item is in stock and ship it from our warehouse. (If the item is not in stock, we will contact you)
Please note that it may take some time for us to confirm your return if the return form is incomplete or if the return form is not enclosed.
Please return the item(s) with the tag(s) and accessories.
Address:
Ebisu-minami, Shibuya-ku, Tokyo 150-002, Japan
YAK Ebisu-Minami 2F, 2-27-8 Ebisu-Minami, Shibuya-ku, Tokyo
Growth Associates AVLDE
Please note that we cannot accept returns of the following items even if they are received within 10 days of delivery
Merchandise that has been used, remodeled, washed, or cleaned
Merchandise that has had the tags or labels removed or any accessories lost.
Merchandise that has been stained, soiled, or scratched, or that has been subjected to smells by the customer
Merchandise that is in a significantly different condition from the time of delivery (including box and accessories)
Other products that are not eligible for return (discounted products, etc.)
Q. Can I cancel my order after I have received an email notification that my order has been shipped?
We cannot accept "cancellations" after shipping.
We will accept your "return", so please pick up your package once and send it back with the required information on the return form.
Membership Registration
Q. Does it cost anything to register as a member?
Membership registration is free.
If you wish to register, please click the link below.
▶Click
here to register for a member.
Q. What are the benefits of becoming a member?
We can save your information for future shopping, so you do not need to enter details such as address when ordering. Also you can check your purchase history.
Q. I cannot sign up for a member.
Please check the errors displayed in red text before proceeding with the registration process.
Fields marked with * must be filled in or selected.
Q. I forgot my password.
Q. Can I change my registration details?
You can change your "Shipping Address" on "My Page".
If there are any other changes to your registered information, please contact us using the form below so that we can process your request.
Click here for the inquiry form.
Q. My ID (email address) has changed. Can I change it?
Please contact us from the form below so that we can process the change of your registered information.
Click here for inquiry form
Q. I changed my ID (email address) and password, but they are replaced by the old information on the login screen.
Please update your ID (email address) and password as your browser may have an old ID (email address) and password. (The method varies depending on the browser and device you are using.)
Q. I would like to unsubscribe from AVLDE's newsletter.
If you wish to unsubscribe, please use the link in the footer of the newsletter or click here to do so.
You can also unsubscribe from here.
Q. I would like to cancel my membership.
If you wish to delete your information or cancel your membership from AVLDE, please contact us, so that we can process your request.
However, please note that if you cancel your membership, you will no longer be able to receive all AVLDE membership services.
Example.)
-Deletion of your order history
If you still have items on order, please cancel your membership after receiving them.
Other inquiries
Q. Is there any store to try ALVDE's product?
We are sorry, but we do not have a physical store at this time.
Q. I haven't received my email (no response from AVLDE), why is this?
If you have set up e-mail reception restrictions to prevent spam, etc., you may not be able to receive our e-mail replies. If you have restricted your e-mail reception, you may not be able to receive our reply e-mail.
Please set your device or application to receive e-mails from the domain "@avlde.com".
Contact us
If you have any comments, requests, or questions about our products, please feel free to contact us using the inquiry form below.
▶Contact Form
Business hours: Weekdays 11:00-17:00 JST (Closed on Saturdays, Sundays, and national holidays)
Inquiries received on holidays will be processed on the next business day or later.
Payment and Receipt