Order and Shipping

Q. How long does it take for shipping?

Q. How much is the shipping fee?

Q. Can I change the shipping address?

Q. Which transport company is AVLDE using?

Q. Am I able to choose the transport company?

Q. Is it possible to stop delivery at a post office?

Q. Can you ship overseas?

Q. How do I know shipping status?

Q. Regarding redelivery of goods due to long-term absence, etc.

Payment and Receipt

What kind of payment method is available?

Q. Can I pay in installments by credit card?

Q. Can you issue a receipt?

Q. I forgot to use the discount coupon.

Returns, exchanges, and order changes

Q. Can I change my order?

Q. What should I do if I receive a defective product or one that is different from what I ordered?

Q. Can I return or exchange an item if it is not what I imagined? (*color, size, shape, material, etc.)

Q. Can I cancel my order after I have received an email notification that my order has been shipped?

Membership Registration

Q. Does it cost anything to register as a member?

Q. What are the benefits of becoming a member?

Q. I cannot sign up for a member.

Q. I forgot my password.

Q. Can I change my registration details?

Q. My ID (email address) has changed. Can I change it?

Q. I changed my ID (email address) and password, but they are replaced by the old information on the login screen.

Q. I would like to unsubscribe from AVLDE's newsletter.

Q. I would like to cancel my membership.

Other inquiries

Q. Is there any store to try ALVDE's product?

Q. I haven't received my email (no response from AVLDE), why is this?

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