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You may cancel your order within 60 minutes of placing it.

If you wish to change or correct the size, color, product details, forgotten coupon code, shipping address, etc., please cancel your order once and then place a new order with the correct information.

Important Notes

If more than 60 minutes have passed since your order was completed, we will not be able to accept cancellations. If you wish to return the item after it has been shipped, please receive the item and refer to the "How to Return" section on the return form (delivery note).
■How to Return.
Cancellations apply to the entire order. It is not possible to cancel only part of an order.

Within 60 minutes of completing your order, you can cancel using one of the following methods:

From the Order Confirmation Email
Proceed to the order confirmation page by clicking the "Check Order Status" button in the email, then follow the instructions to cancel your order.

From My Page
From your "Order History" on My Page, select the relevant order and follow the instructions to cancel.
*You cannot cancel an order more than 60 minutes after it has been placed.

We automatically send a confirmation email after your order is complete.

If you don't receive it, please check your spam folder, as it may have been sorted there.

If you have set up email filtering, please configure your settings to allow emails from "@avlde.com".

If you still don't receive emails after adjusting your settings, please try registering with a different email address, such as Gmail or Yahoo! Mail.

Unused items may be returned within 10 days of product delivery.
Once the returned item is received, we will process a refund or an exchange for a different color.

If you wish to return an item, please fill out the "Return Form" provided with the delivery statement included with your product and send it back to us.

For returns due to customer reasons, the customer is responsible for the return shipping fee.

Even for items that are within 10 days of arrival, please note that returns cannot be accepted for the following:

　・Used items, or items that have been altered, washed, or dry-cleaned
　・Items with product tags/labels removed or missing accessories
　・Items that have acquired odors, stains, or scratches while in the customer's possession
　・Items whose condition differs significantly from when they were delivered (including boxes and accessories)
　・Other non-returnable items (such as discounted items)

If the item you received is defective, damaged, or not what you ordered, please contact us via Contact within 10 days of delivery.

We will check the item's condition and guide you on how to proceed.

After we confirm the arrival of your returned product, we will process your refund within approximately 5 business days.

Refunds will be issued to the original payment method used at the time of purchase. The time it takes for the refund to actually be reflected after the refund process is completed varies depending on your credit card company or financial institution.

*If you paid by bank transfer, please provide your refund account details in the return form.

Free shipping nationwide in Japan.

For international deliveries, shipping costs vary depending on the destination country/region and the weight of the product.

Domestic deliveries within Japan will be made via Yamato Transport.
*You cannot specify a different delivery company.

If you wish to pick up your order at a Yamato Transport sales office, please confirm the desired office and enter your shipping information as follows:

• 
  Name: Your Name


• 
  Address: Address of the desired Yamato Transport sales office + "Yamato Transport XX Sales Office Hold"


• 
  Phone Number: Your Phone Number

*Please confirm the sales office address and name on the Yamato Transport website in advance.

International deliveries will be made via EMS (Express Mail Service).

We are unable to accommodate requests for specific delivery dates/times, unattended delivery, or use of delivery lockers.
*We are also unable to accommodate requests for specific shipping dates.

After your order has shipped, please refer to the shipping notification email for the tracking number and contact the shipping carrier directly with your request.

We are unable to change or correct the shipping address after an order has been completed.

Please cancel your order within 60 minutes of completion and reorder with the correct shipping address.

If more than 60 minutes have passed since your order was completed, please check the tracking number (inquiry number) in the shipping notification email after the product has been shipped, and then contact the delivery company yourself to request a change of shipping address.
*Any costs incurred for forwarding will be borne by the customer.

【For those using external payment services】
When using external payment services such as Shop Pay, the address registered with the service may be automatically reflected as the shipping destination.

Please be sure to check that the address registered with the external payment service is up to date before placing your order.

We typically ship within 7 business days of your order.

Please check the delivery status using the tracking number provided in the shipping notification email.
*Please note that delivery may be delayed due to weather, traffic conditions, or congestion at the shipping company.

For delivery status after shipment or for items marked as "delivered," please contact the shipping company directly.

If you do not receive a shipping notification email even after several days have passed since your order, please contact us via Contact.

If you are not available to receive your order upon delivery, please arrange for redelivery directly with the shipping company within their retention period.

If the retention period expires due to a long absence or other reasons, and the product is returned to us, we will refund the product price and cancel your order.

*Please note that if the product is out of stock when you attempt to reorder, you may not be able to purchase it.

If you set a recipient other than yourself as the delivery address, please inform the recipient that a package will be delivered before the product arrives.

Since the shipping label will list "AVLDE" as the sender, the recipient may not be able to identify who the gift is from.

We currently ship to South Korea, Taiwan, China (excluding certain areas), Singapore, Thailand, Malaysia, Hong Kong, the United Kingdom, Canada, Australia, and New Zealand.

Depending on the destination country and the value of your order, customs duties, import taxes, and/or customs clearance fees may apply. Any such charges are the responsibility of the recipient and should be paid in accordance with the instructions provided by the delivery carrier or relevant authorities.

Customs duties and other applicable charges are determined by the customs authorities of the destination country or region. As we are unable to confirm in advance whether such charges will apply or how much they will be, we kindly ask for your understanding.

　Returns and Exchanges for International Orders

Returns are accepted for international orders. Please note that return shipping costs are the responsibility of the customer.

We are unable to offer exchanges for international orders. If you would like a different item or size, please return the original item and place a new order for the desired item. A refund will be issued once we have received the returned item.

If you receive a defective or incorrect item, please contact us before returning it. We will review the condition of the item and provide further instructions.

The following payment methods are available:

• Credit Card (Installment payments are not available.)


• Debit Card / Prepaid Card


• Apple Pay


• Google Pay


• PayPal


• Bank Transfer

[Credit Card]
The following cards are accepted:
VISA, Mastercard, JCB, American Express

[Debit Cards and Prepaid Cards issued by Credit Card Companies]
These can be used for payment in the same way as credit cards.

The payment amount may be debited from your account or card balance at the time of authorization processing when you place an order.

If your order is canceled, the time it takes for the refund to be reflected varies depending on the card company, and may take approximately 30 to 90 days. For details, please contact your card company directly.

*Authorization processing is a procedure where the card company confirms the validity and available balance of your card to verify if payment is possible.

[Apple Pay]
You can use compatible cards registered with Apple Pay.

[Google Pay]
You can use compatible payment methods registered with Google Pay.

[Bank Transfer]
Please transfer the funds to the specified account within 7 days from the order date. After we confirm your payment, we will send you a payment confirmation email.
We will then arrange for the sequential shipment of your products.

Please note that it may take some time from payment confirmation to shipping completion. After we confirm your payment, we will arrange for the shipment of your products.

If payment is not confirmed within 7 days from the order date, your order will be canceled. If you wish to purchase the product, please place a new order.

For pre-order items, full payment is required at the time of order, not at the time of shipment.

If using a credit card, you will be billed based on your credit card company's closing date, with the order date (checkout completion date) as the reference.

If using bank transfer, your pre-order will be confirmed once we have verified your payment.

Shop Pay is a payment service provided by Shopify, the e-commerce platform used by AVLDE.

By registering your email address, mobile phone number, shipping address, credit card information, etc., with Shop Pay, you can easily make future purchases by simply entering an authentication code.

*Shop Pay can also be used at other online stores that have implemented Shop Pay.
*Shop Pay registration and AVLDE account registration are separate. Changes to your AVLDE account information will not be reflected in the information registered with Shop Pay.


[If the Shop Pay checkout screen appears automatically and you want to use another payment method]

If you proceed from "Continue as guest" on the Shop Pay checkout screen, you can select other payment methods.

If the Shop Pay authentication code entry screen appears, close the authentication screen and proceed to the regular checkout screen.


[If you want to change or delete information registered with Shop Pay]
AVLDE cannot change or delete customer information (shipping address, credit card information, phone number, etc.) registered with Shop Pay.

If you wish to change or delete your registered information, please do so yourself through Shop Pay.


▶ Click here to change your Shop Pay registration information (to change shipping address, credit card information, phone number, etc.)

▶ Click here to delete your Shop Pay account (to completely delete your Shop Pay registration information)

If you require a receipt, you can download the receipt data yourself.

You can also change the recipient name and details on the receipt yourself.

[If you purchased without registering as a member]
You can download it from the "Order Shipment Notification" email sent to you when your product ships.

Access the receipt issuance page
Click on "Download Receipt" in the "Order Shipment Notification" email.

Once the receipt issuance page appears, change the recipient name and details as needed, then download the receipt.

[If you purchased while logged in as a registered member]
You can download it from your order history in My Page.

Log in to My Page
Log in to My Page and check your "Order History."


Download the receipt
Once the relevant order is displayed, click the "Print Receipt" button.
Once the receipt issuance page appears, change the recipient name and details as needed, then download the receipt.
*Downloads are available only for orders with a "Paid" payment status.


Notes:
*We do not send receipts via email or postal mail. Please download and print them yourself.
*Please download your receipt within one year of the order date. Please note that you will not be able to download it after one year has passed.

AVLDE membership registration is free.

You can check your order history from My Page.

Please log in with the email address used for your order and check "Order History" on My Page.

If your order history does not appear, please check if the email address used for your order matches the email address used for login.

If your order history still does not appear even after logging in with the correct email address, please contact us via Contact.

You can make changes on your My Page.

After logging in, please change the desired items from "Profile."

*For address changes:
Changes will not be reflected in the shipping address for orders that have already been confirmed. Please cancel your order within 60 minutes of confirmation and place a new order with the correct information.

Our email newsletter will keep you updated on the latest AVLDE news, including new product arrivals and campaigns.

If you wish to subscribe to our newsletter,
please register using the email address input field directly under [MAIL MAGAZINE] in the footer.
After entering your email address, click the [SEND] button to complete your registration.

If you wish to unsubscribe from our newsletter,
please set "Email" to OFF in [Marketing Settings] on your My Page Profile, or unsubscribe here.

We will handle the procedure on our end, so please contact us via Contact.

Please note that if you withdraw, you will no longer be able to use AVLD's member services, such as viewing your order history.
*If you currently have an outstanding order, please complete the withdrawal procedure after receiving your product.

We are an online shop only and do not have a physical store.

It is possible that our emails have been sorted into your spam folder.
Please check your spam folder once.

Additionally, if you have set up your email to restrict incoming mail as a measure against spam, you may not be able to receive reply emails from us.
Please adjust your device or email app settings to allow receiving emails from the domain "@avlde.com".

Please note that with some carrier email services such as "docomo," "ezweb," and "softbank," emails may be difficult to deliver due to security settings.
If you are using a carrier email, please try registering with a PC email address such as "gmail" or "Yahoo! Mail."

If your issue is not resolved after checking our FAQ, please contact us via Contact.


We will review your inquiry and respond in the order it was received.
*Please note that it may take some time to respond depending on the nature of your inquiry or the current volume of requests.